Locked Out No More? Coinbase Cracks Down On Account Freezes
It was a problem that many users said went on for far too long. Now the business says it’s close to repairing the worst of it, however some consumers remain cautious.
Coinbase has actually cut the number of unnecessary account freezes by 82%, the exchange’s CEO revealed recently. It was an issue that numerous users stated went on for far too long. Now the business says it’s close to repairing the worst of it, however some clients stay wary.
Account Freezes Drop Dramatically
According to a June 6 post on X by CEO Brian Armstrong, Coinbase has actually minimized unwanted freezes by 82% so far. He said the modification is a top priority and that more enhancements will roll out soon. Brief freezes are something. Months-long lockouts are another. Lots of users reported being locked out for several months at a time.
Account freezing has actually been a major problem at Coinbase for longer than is appropriate. I could note a bunch of the underlying reasons it got so bad in the first place, however what’s more important is that we’ve made it a concern to fix, and we have actually been making good development. Yell … https://t.co/Emrq6KQhpD— Brian Armstrong (@brian_armstrong) June 6, 2025
New Team Member Takes Charge
Based on reports from inside Coinbase, the majority of the progress originates from the work of Dor Levi. He joined the item team 9 weeks ago with a clear goal: stop freezing good accounts. The business invested heavily in its maker finding out models. Those upgrades seem to have settled. Coinbase says its brand-new systems capture more bad behavior while letting regular trades go through.
I joined @coinbase 9 weeks ago with a crucial objective: fixing unneeded account restrictions. If you’re on CT, you know how significant this concern has actually been for users. I myself am a Coinbase user and our restriction experience is not fulfilling my own bar. The objective is clear: Account … pic.twitter.com/zvGuM3QSZi— Dor (@dorvonlevi) June 6, 2025
Data Breach Raises Concerns
Users’ confidence was likewise shaken by a data breach that impacted more than 70,000 accounts. At least some overseas service agents were bribed last December to turn over consumer ID photos and home addresses. The breach wasn’t revealed until mid-May. That space has actually annoyed numerous. One user even shared a story of a family good friend losing Bitcoin and Ether in a rip-off they think was linked to the hack.
Ongoing Legal Restrictions Remain
Coinbase will still comply with court orders and sanctions that need account freezes, Armstrong and Levi said. Those freezes are not part of the 82% reduction. They are a different matter entirely. The business needs to fulfill legal rules in the US and abroad. Users who believe their freeze is connected to those guidelines should contact assistance for details.
Calls For Better Customer Support
Some users say it’s nearly impossible to reach a live support agent. One X commenter composed that tracking somebody down “can take forever.” Another stated he has been locked out for 2 years. Armstrong asked any consumer with a frozen account to connect with assistance. If users can’t make a call or start a chat, even the finest model will not help them feel heard.
Building Lasting Trust
Coinbase is the leading custodian of area Bitcoin exchange-traded funds. Cutting unnecessary freezes is an advance, but real trust requires time. Users will want clear updates on how the new system works, and they’ll want proof that their data is safe. If Coinbase can keep its word, it might finally calm individuals who felt locked out for far too long.
Featured image from ARZDigital, chart from TradingView
